UK Group Tour

Terms & Conditions

Tour Cost Excludes: Cost for Ticket + Visa + Insurance, Cost of Basic Travel Quota (BTQ) equivalent to USD 10,000, No Porterage included, Any increase in the rate of exchange leading to an increase in surface transportation and land arrangements, which may come into effect prior to departure.

The tour price is subject to increase without notice if this rate changes substantially prior to the departure of your tour. Any expenses of personal nature such as laundry, wines, mineral water, food and drink not in the regular menu provided by us pay TV, mini-bar, telephone calls, etc.

Meals other than what is mentioned in your Itinerary. Cost of excursions, city sightseeing, entrance fees and local guides other than that mentioned in “Tour Cost Includes”, Overseas Mediclaim, Tips to Driver: GBP 1 per pax per day (Compulsory)

Vouchers are not transferable and valid only for the services mentioned therein. Any services not specifically requested, confirmed and noted on vouchers will not be rendered. All extras to be paid directly to the hotels / the service providers.

Passenger Comments / Complaints: It is imperative that any complaints be made known to the respective handling agents or its representatives without any delay so that appropriate action can be taken.

Cancellation / Refunds: Cancellation charges will be levied for bookings cancelled after confirmations are done. Requests for refund should be made in writing within 14 days after the scheduled completion of the services. Refund requests for curtailed stays cannot be processed unless provided with documentary evidence from hotel / the service provider. All refund requests are subject to obtaining a refund approval from the hotel / the service provider and no refund can be given without this approval. Think Hotels Ltd reserves the right to process and whether or not to approve the refund request and if necessary charge an administrative fee. For packages, no refunds can be processed for partially utilized services and no-Shows. In the event of no show Think Hotels Ltd reserves the right to release the complete booking and levy 100% cancellation charges.

Notice given for Cancellation Charge

More than 45 Days 25% of total holiday cost

44-29 Days 35% of total holiday cost

28-14 Days 50% of total holiday cost

13-8 Days 75% of total holiday cost

7 Days or less 100% of total holiday cost

Responsibility: It is understood that, we act as Travel operators only for all services covered hereby. Further we shall not be responsible for any loss, injury or damage resulting from acts of God, dangers, fire, breakdown of machinery, equipment or vehicles, acts of government authority, wars, civil disturbances, riots, thefts, pilferage, epidemics, quarantines or any delays or changes including any extra expenses which the passenger may incur as a result of any of the foregoing causes.

During your holiday your driver, tour leader, guide, hotel or other service providers may offer services or excursions which are not included in the price of your holiday or listed in our itinerary. Since they do not form part of your tour with us, we do not accept any responsibility for their cancellation or curtailment or for any loss, damage, injury or death that you may suffer. If you wish to make a complaint or bring a claim in relation to such excursions or activities, then you should contact the person who offered them to you directly.

Your Holiday Price: Once we have sent you a booking confirmation or invoice, we will only change the price of your holiday if there is a change or increase

in any one or more of the following:

1. a) Transportation costs (including the cost of fuel);
2. b) Dues, taxes or fees chargeable ,such as landing taxes or embarkation or disembarkation fees at ports and airports; or
3. c) The exchange rate applicable to the particular holiday package. (Our prices are fixed using the exchange rates available in the month of Feb
4. d) In the event of a significant increase in any of the components that are included in your tour cost i.e.: hotels, entrances, flights, transportation & food.